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Florida Statutes § 400.1183
Link to the law
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Current as of June 2015
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“Resident grievance procedures under the public health law”
Every nursing home must have a grievance procedure available to its residents and their families. The grievance procedure must include:
- An explanation of how to pursue redress of a grievance.
- The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency.
- A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance.
- A procedure for providing assistance to residents who cannot prepare a written grievance without help.
Current as of June 2015
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