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Florida Statutes § 400.0065

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“State Long-Term Care Ombudsman; duties and responsibilities under the public health law”

The purpose of the Office of State Long-Term Care Ombudsman is to:

  • Identify, investigate, and resolve complaints made by or on behalf of residents of long-term care facilities relating to actions or omissions by providers of long-term care services;
  • Provide services that assist in protecting the health, safety, welfare, and rights of residents;
  • Inform residents, their representatives, and other citizens about obtaining the services of the State Long-Term Care Ombudsman Program;
  • Ensure that residents have regular and timely access to the services provided through the office and that residents and complainants receive timely responses from representatives of the office to their complaints;
  • Represent the interests of residents before governmental agencies and seek administrative, legal, and other remedies to protect the health, safety, welfare, and rights of the residents;
  • Administer the state and local councils;
  • Analyze, comment on, and monitor the development and implementation of federal, state, and local laws, rules, and regulations, and other governmental policies and actions, that pertain to long-term care facilities; and
  • Provide technical support for the development of resident and family councils to protect the well-being and rights of residents.

Current as of June 2015