Sec. 3311 Improved Medicare Prescription Drug Plan and Medicare Advantage-Prescription Drug (MA-PD) Plan Complaint System
- Overview. The Secretary of Health and Human Services shall develop and maintain a well known and user friendly complaint system to collect and maintain information on MA-PD plan and prescription drug plan complaints that are received by the Secretary.48 The Secretary should also develop a model electronic complaint form to be used for reporting plan complaints under the system which shall be prominently displayed on the front page on the Medicare.gov website.49
Reports. The Secretary must submit annual reports in the system to Congress, including an analysis of the number and types of complaints reported in the system, geographic variations in such complaints, the timelines of agency or plan responses to such complaints, and the resolution of such complaints.50
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