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Report By Health Care Service Plan Regarding Internal Policies On Cultural Appropriateness – Cal. Health & Safety Code § 1367.07

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The Department of Managed Care must ensure that health plans provide services to those with language assistance needs.  In order to do this, each health plan must conduct an assessment of its consumers’ languages.  Based on the assessment, the health service plan must report its policies on cultural appropriateness to the Department for the following:

-         the collection of data to conduct the assessment

-         training for health care professionals who have contact with diverse populations of the consumers

-         Recruitment efforts for a diverse workforce

-         Evaluation of the health plan’s services regarding the specific consumer population

-         Information regarding the health plan enrollees’ ethnic diversity. 


Current as of June 2015